1. Acceptance of these Terms
These Terms & Conditions (“Terms”) govern your access to and use of the website located at https://www.xiphiasimmigration.ae and any related pages, tools, and services (collectively, the “Site”), provided by XIPHIAS Immigration Private Limited (“we”, “us”, “our”). By accessing or using the Site, booking a consultation, or engaging our services, you agree to be bound by these Terms.
2. Definitions
- “Services” means our immigration and related consulting, document preparation, application support, appointment scheduling and other advisory offerings.
- “Engagement Letter” means the written scope, deliverables, fees, and terms agreed with you for specific Services. If there is a conflict, the Engagement Letter prevails for that scope.
3. Eligibility & Accounts
You must have the legal capacity to contract under the laws that apply to you. To use certain features (e.g., client portal), you may need to create an account and keep credentials confidential. You are responsible for all activity under your account.
4. Scope of Services
We provide professional consulting related to immigration pathways, investment or study options, and application preparation. We do not issue visas, permits, or approvals; all decisions are made by the relevant government authorities.
5. No Guarantee; Not Legal Advice
- No outcome guarantee. We do not guarantee any approval, result, or timeline. Decisions rest solely with government authorities.
- Not a law firm. Unless expressly stated in writing, we are not a law firm and do not provide legal representation. Our guidance is general information and strategy; it is not legal advice.
6. Client Responsibilities
- Provide complete, accurate, and up-to-date information and documents.
- Disclose material facts and promptly notify changes in circumstances.
- Review drafts carefully before submission.
- Comply with applicable laws (including anti-bribery and sanctions rules).
7. Fees, Payments & Taxes
| Item | Description | When Due |
|---|---|---|
| Professional Fees | Our consulting charges for the scope in your Engagement Letter; does not include government, translation, courier, or third-party vendor charges. | As per invoice/Engagement Letter |
| Government/Vendor Fees | Fees charged by authorities or vendors; amounts and policies are set by those third parties. | Before filing/booking, as applicable |
| Taxes | Fees are exclusive of taxes (e.g., GST) unless stated; you are responsible for applicable taxes. | As applicable |
Invoices are payable in the currency stated. Late payments may incur reasonable administrative charges and/or suspension of work until cured.
8. Cancellations & Refunds
Our professional fees generally become non-refundable once work has commenced. Where permitted in your Engagement Letter or under our Refund Policy, we may provide a partial refund for unperformed portions within our control. Government and third-party fees follow their own policies.
9. Government & Third-Party Services
Third-party terms and privacy policies apply. We are not responsible for their acts, omissions, or service levels.
10. Intellectual Property
The Site, its content, design, logos, and software are owned by or licensed to us and protected by IP laws. You receive a limited license to use the Site for personal or internal business purposes.
11. Acceptable Use
- No unlawful, fraudulent, misleading, or harmful activity.
- No scraping or automated collection without consent.
- No malware or interference with security/access controls.
- No impersonation or misrepresentation.
12. User Content & Reviews
If you submit reviews or materials, you grant us a non-exclusive license to use and display such content in connection with the Site and our Services, subject to law.
13. Privacy
Our Privacy Policy and Cookies Policy explain how we process data and cookies.
14. Disclaimers
- The Site is provided “as is” and “as available”.
- Information may be general and subject to change without notice.
15. Limitation of Liability
To the fullest extent permitted by law, we will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages. Our aggregate liability will not exceed the amount you paid to us for the specific Service giving rise to the claim in the 6 months preceding the event.
16. Indemnity
You agree to indemnify and hold harmless XIPHIAS Immigration Private Limited from claims arising from your breach of these Terms, misuse of the Site/Services, or violation of law/third-party rights.
17. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including governmental actions and system/network outages.
18. Termination
We may suspend/terminate access if you breach these Terms, fail to pay, or where required by law. Sections intended to survive will survive termination.
19. Governing Law & Disputes
These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka, India have exclusive jurisdiction, subject to any mandatory dispute mechanism in your Engagement Letter.
20. Changes to these Terms
We may update these Terms from time to time. The date at the top indicates the last update. Continued use after changes means you accept the updated Terms.
21. Contact
Questions about these Terms? Email [email protected] or write to our registered office:
XIPHIAS Immigration Private Limited
1st Floor, JK Nirmala Arcade, Plot no. 780, 80 Feet Rd, 4th Block, Koramangala, Bengaluru, Karnataka 560034