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XIPHIAS Immigration

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Branch OperationsFull-timePosted Nov 27, 2025

Branch Manager

Multiple locations (India) - Work from Office · Full-time

Role summary

Own revenue, people, and operations for a XIPHIAS branch, ensuring strong sales performance and service quality.


About the role

Ideal for a people-first leader who enjoys owning both numbers and customer experience at a branch level.


Responsibilities

  • Manage and oversee branch personnel and day-to-day branch operations.
  • Organize and execute training programs for branch staff.
  • Evaluate employee performance and provide feedback and coaching as needed.
  • Recognize employee achievements and encourage excellence in the work environment.
  • Develop and implement branch sales plans and monitor performance to targets.
  • Conduct regular sales and operations meetings to align the team.
  • Brief employees on current sales goals, promotions, and key business updates.
  • Organize local marketing activities and events to increase brand awareness.
  • Interact with customers regularly to ensure satisfaction and gain feedback.
  • Resolve customer problems promptly and professionally.
  • Ensure compliance with all applicable industry laws and regulations.
  • Assess local market conditions and identify business opportunities.
  • Draft forecasts and business plans to support growth.
  • Manage budgets, allocate branch funds, and define financial objectives.
  • Coordinate with other branches to share knowledge and run joint initiatives.
  • Uphold high ethical and professional standards across the branch.

Requirements

  • Proven management experience in a sales or branch operations role.
  • Ability to meet set revenue and performance goals.
  • Track record of growing branch revenues and improving productivity.
  • Strong leadership skills with a results-driven attitude.
  • Excellent customer service orientation and communication skills.
  • Knowledge of industry rules and regulations relevant to the branch location.

Nice to have

  • Experience managing a branch in immigration, financial services, or similar consultative industries.
  • Comfort with reporting, forecasting, and budget management tools.

Benefits

  • Work-from-office leadership role with high ownership
  • Performance-based incentives tied to branch results
  • Medical insurance & paid leave

Hiring process

  1. Apply
  2. HR Screening
  3. Business Head Round
  4. Leadership Panel
  5. Offer

Profile & focus

  • Experience: 5–12 years
  • Tags: operations, sales, management
  • Programs: PR, Citizenship, Work Permits, Skilled Migration
  • Countries: Canada, Australia, USA, UK, UAE

Questions? Email [email protected]

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